Privacy Policy

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here at: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Personal Information

In order to be able to provide our services to you we need to collect a limited amount of personal information about you.

The personal information we collect and hold is contingent on your relationship with us, including the type of products and services we provide to, or acquire from, you. The information we collect may include, but is not limited to:

• your name and contact details such as your address, email address and phone number;
• information you provide to us when making an enquiry

While you visit our site, we’ll track:

• Pages you’ve viewed – we’ll use this, for example, to better understand visitor usage of our site.
• Location, IP address and browser type – we’ll use this for purposes like understanding where client enquiries and interest is based.
• We do not track what individual users read, but rather how well each page performs overall. This helps us continue to build a better service for you.

How do we use personal information?

When you make enquiries with us us, you’ll submit information such as your name, email address, phone number. We use your personal information to provide you with the services or products you have requested. We use it to enable us to:

• Communicate information about your account, a booking, delivery, product or service
• Respond to your requests
• Improve our service offerings
• Respond to you when you contact us through our website or other means
• Personalise the content of information we send
• Deliver marketing communication such as newsletters
• “E-mail this to a friend” policy: Our site users can choose to electronically forward a link, page, or documents to someone else by clicking “e-mail this to a friend”. The user must provide their email address, as well as that of the recipient. This information is used only in the case of transmission errors and, of course, to let the recipient know who sent the email. The information is not used for any other purpose.
• Carry out polls and surveys
• Undertake internal research and product development
• Comply with legal obligations and to meet any internal audit and compliance requirements.
• We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and for the period we are legally required to continue to keep it.
• We will also store comments or reviews, if you choose to leave them.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). All bookings on this website along with product purchases include links to a third party booking system. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. You should visit the relative websites to understand their privacy policies.

Aggregated Information

We also collect Aggregated Information. Aggregated Information is anonymous data websites use to analyse trends, track user movements administer the website, diagnose problems on the site and networks and gather broad demographic information for aggregated use and to help improve the quality of web pages. It may be your IP address, mobile phone network provider or domain name. None of this information is “personal information” which identifies you or enables you to be identified.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Wesite Administrators and Studio Managers can access:

• Information like bookings
• Customer information like your name, email address, and billing information.

Our team members have access to this information to help fulfil bookings, process enquiries and support you.

Who we share your data with

We will not sell or rent your personal information to anyone for any reason.

We will only share your personal information with third parties as necessary to provide the services you have requested and to conduct our business operations, as outlined above.

We may disclose personal information when required by law or in order to conform to edicts of the law, and or to comply with any legal processes in relation to our website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register an account on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We retain your personal data for no longer than is necessary for the purposes for which it has been collected.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

OPT-OUT POLICY: We give users options wherever necessary and practical. Such choices include opting not to register to receive our electronic newsletters, opting not to participate in certain interactive areas, which completely alleviates the need to gather any personally identifiable information from our users.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional information

How we protect your data

Our information systems feature good industry practice standard data security products.

Login access is password protected.

We take reasonable precautions to protect your security. We will maintain the levels of protection of your personal data in accordance with data protection laws and use available technical resources to prevent the loss, alteration and unauthorized access or processing of your data.  The security measures we use to protect all personal data are designed to meet or exceed industry standards to prevent intruders from gaining access, however, you should be aware that no security measure is guaranteed to be 100% secure and sending information through any channel including the Internet is done entirely at your own risk.

Our web developer and their hosting service provider are obliged to respect the confidentiality of any personal information held for us, to take all reasonable steps to ensure its security and to use it solely as we direct.

Our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized individuals have access to the information provided by our customers.

Changes to our Policy

We reserve the right to change this privacy policy from time to time by publishing the revised privacy policy on our website. You are encouraged to check this policy regularly for any modifications or updates. Your continued use of our Services after any changes have been posted on our websites indicates your acceptance of those changes.